Glen Ketchum – WCW Member Profile

Working-in-Water-logoWCW Member Profile – Glen Ketchum

Glen KetchumName: Glen Ketchum
Position: Operations Training Coordinator / Level III WWT Operator
Organization: EPCOR Water Canada / Edmonton
Born and Raised: Grande Prairie, AB


I came to Gold Bar WWTP as a laborer without any experience or Operator training but with the intent of becoming an Operator. Once I was hired as a temporary Operator, I started NAIT courses via distance learning (correspondence) and wrote the certification exams.

History in the industry and as a WCW member

Over my 7 years in the industry, I have been a laborer (cleaning tanks, etc.), Operator on a shift crew, Foreman and Training Coordinator at Gold Bar WWTP. I also recently completed a 6-month tour in Tumbler Ridge, BC as an industrial wastewater treatment Operator working at a coal mine in a selenium removal plant.

Typical day

As Operations Training Coordinator, each day is different. It’s this kind of flexibility and randomness that I really enjoy in my work. I try to do some face to face training with Operators every day; leading training sessions on bigger things like changes to existing processes, or smaller things like addressing Operator questions. The rest of my day is spent creating or updating training content and tracking CEUs and certification. I also quite often act as a subject matter expert on the process and layout of the Gold Bar plant.

Job Satisfaction

First of all, that no two days are the same. As well, there is a lot of information coming in from the different teams (maintenance, operations, management) that allows me to see the bigger picture of plant operations. I then get to convert this information into knowledge in training the Operators. Personally, I find it rewarding being the expert on a topic and sharing that knowledge.

Main challenges

Accuracy has to be bang on. The information I deliver to Operators has to be correct, without fail. I take the accuracy of the information I deliver very seriously.


Try and come up with a vision of where you’d like to go, and then take the steps you need to take to get there. If you have a vision, then you will never feel stuck where you are. This is one of the huge benefits of working with EPCOR; they take career and personal development very seriously.

Time away from work

Sailing… which is tough on the prairies. Also, I play bass guitar, fish, camp, and sail as much as I possibly can.