Cancellation Policy

Refund/Return Policies

WCW Event Cancelation Policy

The following cancelation policies are in place for all events hosted through WCW, WCS AWWA and WCWEA.

Seminars and Workshops

  • Cancellation received up to one week prior to seminar date receive full refund less $25.00 service charge.
  • NO REFUND after one week prior to seminar date.
  • Substitutions Welcome.

Networking Events

  • No refunds.
  • Substitutions welcome.

Annual Conference

  • Cancellation received before September 1: 100% refund less $50 service charge.
  • Cancellation received September 1 to 15: 50% refund less $50 service charge.
  • Cancellation received after September 15: NO REFUND.
  • Substitutions welcome.

Submitting Notice of Cancelation

All event cancelations must be received in writing.

Cancelations can be sent via fax to 1-877-283-2007 / 403-709-0068 or via email to

WCW Publications Return Policy

We respectfully ask only that you be fair with us when a problem arises. That means returning any training materials to us complete and in good condition. This includes manuals, workbooks, and DVD’s.

In the case of home study training material; once we have received and inspected the returned package, you will receive credit for the product and taxes (where applicable) to the credit card used for the purchase. The returned package must be unmarked.

WCW  is not responsible for freight costs on course materials returned, unless shipped incorrectly. You should send freight prepaid or the freight will be refused.