Privacy Policy

Personal Information Protection

WCW is committed to safeguarding the personal information entrusted to us by our clients. This privacy statement outlines the practices we follow in protecting personal information.
This privacy statement applies to WCW and to any person providing services on our behalf. A copy of this privacy statement is provided to any client on request.

What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

  • deliver requested products and services
  • enrol a client in a program
  • send out association membership information

We normally collect client information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.
We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteers information for an obvious purpose (for example, producing a credit card to pay a membership fee when the information will be used only to process the payment).
WCW does NOT sell membership lists to any outside parties. Contact information is shared with the Constituent Organizations
within WCW. Where WCW discloses your personal information to its Constituent Organziations for these purposes, the organziation in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

How do we safeguard personal information?

We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases we may ask for a written request for correction.
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.

Consent

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), or in writing (by signing a consent form).

In cases that do not involve sensitive personal information, we may rely on “opt-out” consent. For example, we may disclose your contact information to other organizations that we believe may be of interest to you, unless you request that we do not disclose your information. You can do this by checking the appropriate box on our application form or by telephoning our local number/toll-free number.

A client may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

We may collect, use or disclose client personal information without consent only as authorized by law. For example, we may not request consent when the collection, use or disclosure is to determine suitability for an honour or award, or in an emergency that threatens life, health or safety.

Credit/Debit Card Account information

WCW does not disclose credit or debit card information provided by members and customers. When members and customers choose to pay online using a credit or debit card, that information is processed directly through a third-party clearinghouse using appropriate security processes and data encryption. Member and customer credit and debit card information is not stored or maintained by the WCW.

 

Other Websites

Our Site contains links to third-party websites that are provided for your convenience. We do not endorse nor are we responsible for the privacy practices or the content of such sites.

Questions and complaints

If you have a question or concern about any collection, use or disclosure of personal information by Western Canada Water, or about a request for access to your own personal information, please write:

  • by email to aarisman@wcwwa.ca
  • by post to Box 1708, Cochane AB T4C 1B6 

Changes to this Privacy Statement

We will occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date at the bottom of this Policy. Therefore, you should periodically review this Privacy Policy to stay abreast of our most current policies and practices. For material changes to this Privacy Policy, we will notify you by placing a prominent notice on the web site.

 

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